Life has changed drastically for us all in 2020. And while we wish we could continue on as before, we simply cannot. To ensure our guests “Stay Safe.”, we are following guidelines set forth by a variety of experts including the CDC, the American Hotel and Lodging Association and state law. And, soon we will be taking things to another level by disinfecting your rooms with an electrostatic sprayer. Please assist us by keeping yourselves, other guests, our staff and myself safe during your stay.
When making a reservation, you will be required to agree to and accept our Covid-19 policies.
Please use the hand sanitizers place throughout the Inn.
- Prior to entering the Inn when using our doorbell and door handles.
- Prior to opening the hospitality and common fridge/ice machine areas.
We will be checking in guests outdoors when possible. When first entering the Inn we will tour the main areas (masks on) on our way to our gardens. Once in the gardens we can continue the check in process and assist you in making your stay safe and memorable. We will then re-enter the Inn (masks on) to tour your room.
Inside the Inn, you are required to wear a mask in the common areas. It is state law. If you cannot or do not wish to wear a mask, regrettably we will be unable to accept your reservation. One option, however, would be to stay in our Barn Suite. This rooms is self contained and breakfast can be enjoyed inside your Suite or outside in the gardens on you own, private patio. Access to the main Inn in this instance is not allowed. It is advised you call us to discuss if needed. Once seated in our Dining Room, feel free to remove the mask, but we would prefer you wear the mask until your food is served.
Please wash your hands frequently with soap and water.
While our breakfast service has changed, our quality remains the same. We will be seating outside in our gardens as frequently as possible. If the weather does not cooperate, we will serve indoors and maintain six feet distance between guests not traveling together. Each area will have it’s own coffee pot and other breakfast related item items. Please use only those items at the table you will be sitting at. We will still be serving a multi-course breakfast at 9:00 am as usual, but all courses will be served simultaneously. Tables will be cleared once guests have departed. Sadly, we do not feel comfortable chatting and sharing stories as we have in the past while indoors. For those seated outside, we can visit for longer periods. And, of course, your server will be wearing a mask and glove regardless of seating.
Your room/suite has been sanitized prior to your stay. We are using a CDC approved cleaning solution, Lysol spray and a variety of other cleaners and following instructions. Special attention is being paid to high touch areas both in guest rooms and public spaces. We are sanitizing public areas daily, high touch areas more frequently and when possible will allow for 24 hours between bookings. Of course, your assistance in using the hand sanitizers located through the Inn and washing your hands will help your fellow guests “Stay Safe.”
All staff have received Covid-19 safety training as well as comprehensive sanitation protocol training, following recommendations from the CDC. Our employees are largely comprised of high school aged women. Please keep these ladies in your thoughts when keeping good hygiene.
We will no longer be conducting housekeeping during your stay. If you require new towels, please place your used towels in the white, mesh laundry bag hanging in the closet, place them outside your door and let your innkeeper know you need new towels. We will place those fresh towels at your door in a fresh laundry bag. Despite the increased laundry we are now required to do, it is even more important if you can assist us in our efforts to be “green” by using your towels more than once.
You may wish to bring your own bed pillow. We will have either feather or hypoallergenic pillows on the bed and those pillows will have been encased in a pillow protector and a pillow case. Pillows will be placed in the dryer for 15 minutes prior to reuse or changed out between guests.
We have removed many items from our rooms to ensure safe cleaning protocol. If you feel you are missing something, just ask. We have items sanitized and ready for you should you need them. There is a laminated list of items available in your room.
If you should fall ill prior to your stay and are experiencing a fever, sore throat, cough or trouble breathing, please let us know. We will be happy to provide a credit towards a future stay.
If you should fall ill while staying with us, please let us know immediately so that we may take appropriate action based on CDC guidelines.
In the past, we have welcomed your 5-star reviews and will do so again. Positive reviews often help our business. During these times, we ask that you be understanding and sympathetic of the strides we are taking to ensure your safety. We have had to trade some of our more personal touch points for the health and safety of all. Of course, if something is amiss, please let us know immediately so that it may be remedied.
Sadly, we will no longer be able to exchange hugs when checking out. Please know, we are giving them virtually.
Please call the Innkeeper at (585) 229-2834 if you need anything. Calling is the best way to insure timely attention.