FAQs

A Finger Lakes B&B Committed To Your Satisfaction


We request that you read the policies of our elegant Finger Lakes Bed & Breakfast carefully – most importantly payment, cancellation, change of payment and check in policies. During the reservation request process you will be asked to check a box acknowledging your agreement to and understanding of our policies prior to proceeding with a reservation.

In an effort to treat all guests fairly, we do hold our clients to our policies. We do have a two-night minimum weekends May through October, Holidays, Holiday Periods and Special Events, three-night minimum Columbus Day, single weekend night by chance. The Barn Suite requires a two-night minimum year round.

Frequently Asked Questions at Our Finger Lakes B&B

What qualifies for Holidays, Holiday Periods and Special Events?

2019/2020 Holidays, Holiday Periods and Special Events at our Finger Lakes B&B are as follows:

2/14/20 – Valentine’s Day

4, 10, 4/11 & 4/12/20 – Easter

5/22, 5/23 & 5/24/20 – Memorial Day

7/3, 7/4 & 7/5/20 – 4th of July

Mid-July 2020 (Dates TBD) – Canandaigua Art & Music Festival

8/16 – 8/18/19 – Arts At The Gardens

8/30, 8/31- 9/1/19 – Labor Day

9/21 – 9/22/19 – Naples Grape Festival

10/11, 10/12 & 10/13/18 – Columbus Day (Three Night Minimum)

11/28/19 – Closed (Thanksgiving)

12/24 – 12/25/19 – Closed (Christmas)

12/31/19 – New Year’s

Reservations/Policies

When I make a reservation online, what happens next?

You will receive a confirmation email almost immediately. The email will confirm your room, date(s) of stay, room rate and total cost. And, your credit card will get charged $25 for our cancellation fee. The Balance Due will be charged either 14 days or 30 days (Holidays, Holiday Periods, Special Events and some Packages) prior to your reservation.

What is your cancellation policy?

14 or 30 days for holiday, holiday periods and special events and multiple room reservations. See individual packages for cancelation deadline.

What if I want to move my reservation?

Reservations can be moved up to three times before the cancellation deadline. Please send us an email to acorninn@me.com.

When will my credit card get billed?

Your credit card will get charged immediately for a $25 cancellation fee. It will get billed for the Balance Due 14 days prior to your reservation. Thirty days prior for all Holidays, Holiday Periods and Special Events and some Packages. If you need to change your form of payment once it has already been charged, there is a $25 fee.

What if I want to pay with a check or cash?

Payment by check or cash is due within five days of booking and no less than 14 or 30 days prior to arrival.

Change Check InPlease call the Innkeeper @ (585) 229-2834 to make special arrangements.

Gift Certificate

How do I redeem a Gift Certificate?

Please include the Gift Certificate number in the Special Needs Section of the online reservation form. Or, if making the reservation via phone, please inform the Innkeeper. Failure to do so will result in your credit card automatically being billed for amount due. There is a $25 reprocessing fee.

Check In

What if I am running late for Check in?

Please call the Innkeeper @ (585) 229-2834 to make special arrangements.

Directions

How do I get to your Finger Lakes B&B?

Please take a look at our Directions page. DO NOT rely solely on your GPS.

Occupancy

Is there a charge for a third person in the Bristol or Barn Suite?

Yes. Our rates are based on double occupancy. There is a $35 per night charge to accommodate a third person.

What if we want to use the separate beds in the Bristol or Barn Suite but are only two people?

There is a nominal fee of $25 per night.

What if I only need single occupancy?

We will reduce the room rate by $10 per night for single occupancy.

Dietary Restrictions


What if I have special dietary needs/restrictions?

Notify us of any special dietary needs, restrictions or food allergies a minimum of 48 hours prior to your stay. $5.00 per person, per day.


Online Travel Agents (OTA’s)


What is an Online Travel Agent?

Expedia.com, booking.com, bedandbreakfast.com, airbnb are all Online Travel Agents (OTA). Often guests use OTA’s to research various lodgings or accommodations to get an idea for pricing and availability. But, not all B&B’s list all their rooms with every OTA. So often an OTA will say, “Last room left at this price.” Well that isn’t always correct. We recommend you book direct.


What is “book direct”?

Book direct is when you book directly through an establishment’s web site. Quite often you may receive better pricing, be able to view special value packages not being advertised on the OTA and speak directly with B&B owners.


What if I booked through an OTA but have to cancel?

Contact the channel you booked through to cancel your reservation. Consequently, many OTA’s do not offer cancelation policies similar to ours. For many sites, you will be charged for a full night's for cancellation, as opposed to only $25 had you booked direct with us.


Do lodging properties pay OTA’s commission?

Absolutely. Sometimes almost 20%. This additional costs sometimes necessitates raising prices. But book direct and you will more often than not receive the best possible price for your accommodations.

Breakfast

What time is breakfast?

Enjoy our full breakfast at 9:00 am; coffee at 8:00 am. We seat the entire house together, family style. We bake the main entree which requires that we be fairly punctual. Hence, please understand, if you arrive late, even 15 minutes late, you will disrupt our breakfast service and your breakfast may be past the point of serving what we believe is acceptable and to our standards.

What if I can’t make breakfast but still want something to eat?

Enjoy a continental breakfast consisting of muffins, oatmeal, yogurt, fresh fruit and juice as early as 8:00 am with minimum 48-hour advance notice.

For breakfast needed before 8:00 am, a brown bag, continental breakfast will be placed in the guest refrigerator for you.

What if I choose not to eat breakfast?

If breakfast is not your thing, let us know prior to your credit card being charged for the balance due and we will reduce your rate by $10 per person.