FAQs

A Finger Lakes B&B Committed To Your Satisfaction


We request that you read the policies of our elegant Finger Lakes Bed & Breakfast carefully – most importantly payment, cancellation, change of payment and check in policies. During the reservation request process you will be asked to check a box acknowledging your agreement to and understanding of our policies prior to proceeding with a reservation.

In an effort to treat all guests fairly, we do hold our clients to our policies. Due to Covid, we have a two-night minimum at all times.

Frequently Asked Questions at Our Finger Lakes B&B

What qualifies for Holidays, Holiday Periods and Special Events?

2020 Holidays, Holiday Periods and Special Events at our Finger Lakes B&B are as follows:

2/14/20 – Valentine’s Day

4, 10, 4/11 & 4/12/20 – Easter

5/22, 5/23 & 5/24/20 – Memorial Day

7/3, 7/4 & 7/5/20 – 4th of July

Mid-July 2020 (Cancelled due to Covid) – Canandaigua Art & Music Festival

Mid-August 2020 (Cancelled due to Covid) – Arts At The Gardens

9/4 - 9/7/19 – Labor Day

End of July 2020 (Cancelled due to Covid) – Naples Grape Festival

10/9 - 10/12/20 – Columbus Day (Three Night Minimum)

11/26/20 – Closed (Thanksgiving)

12/24 – 12/25/20 – Closed (Christmas)

12/31/20 – New Year’s

Breakfast

What time is breakfast?

Enjoy our full breakfast at 9:00 am; coffee at 8:30 am. We usually seat the entire house together, family style. However, due to Covid we are seating guests at individual tables (unless traveling together). We bake the main entree which requires that we be fairly punctual. Hence, please understand, if you arrive late, even 15 minutes late, you will disrupt our breakfast service and your breakfast may be past the point of serving what we believe is acceptable and to our standards.

What if I can’t make breakfast but still want something to eat?

Enjoy a continental breakfast consisting of muffins, oatmeal, yogurt, fresh fruit and juice as early as 8:00 am with minimum 48-hour advance notice.

For breakfast needed before 8:00 am, a brown bag, continental breakfast will be placed in the guest refrigerator for you.

What if I choose not to eat breakfast?

If breakfast is not your thing, let us know prior to your credit card being charged for the balance due and we will reduce your rate by $10 per person.

Dietary Restrictions

What if I have special dietary needs/restrictions?

We are happy to accommodate any special dietary needs or restrictions as long as we are notified prior to your stay. Consequently, there is a $5.00 per person, per day fee for dietary restrictions that require us to stray from our breakfast menus. Examples would be Vegan, Gluten Free, Dairy Free, Egg Free. Please also let us know of any food allergies. Unfortunately we cannot accommodate dietary likes or dislikes but do please let us know and we will do our best.

Gift Certificates

How do I redeem a Gift Certificate?

Please include the Gift Certificate number in the Special Needs Section of the online reservation form. Or, if making the reservation via phone, please be sure to inform the Innkeeper. Failure to do so will result in your credit card automatically being billed for the total amount due. There is a $25 reprocessing fee.

Directions

How do I get to your Finger Lakes B&B?

Please take a look at our Directions page. We have taken the time to provide directions from points North, South, East and West. Do not rely solely on your GPS as often times they do not function well in this area or they may take you down a road less traveled. Therefore, it is suggested that you MapQuest directions ahead of time and that you bring a map. We are able to provide maps and directions for many local restaurants and attractions once you are checked into the Inn.

Occupancy

Is there a charge for a third person in the Bristol or Barn Suite?

Yes. Our rates are based on double occupancy. There is a $35 per night charge to accommodate a third person. This fee includes additional amenities and towels, bedding on the extra bed, full breakfast and housekeeping.

What if we want to use the separate beds in the Bristol or Barn Suite but are only two people?

There is a nominal fee of $25 per night to make up the extra bed.

What if I only need single occupancy?

We will reduce the room rate by $10 per night for single occupancy.

Online Travel Agents (OTA’s)

What is an Online Travel Agent?

Expedia.com, booking.com, bedandbreakfast.com, airbnb are all Online Travel Agents (OTA). Often guests use OTA’s to research various lodgings or accommodations to get an idea for pricing and availability. But, not all B&B’s list all their rooms with every OTA. So often an OTA will say, “Last room left at this price.” Well that isn’t always correct. We recommend you book direct.

What is “book direct”?

Book direct is when you book directly through an establishment’s web site. Quite often you may receive better pricing, be able to view special value packages not being advertised on the OTA and speak directly with B&B owners.

What if I booked through an OTA but have to cancel?

Contact the channel you booked through to cancel your reservation. Consequently, many OTA’s do not offer cancelation policies similar to ours. For many sites, such as booking.com and expedia.com, you will be charged for a full night for cancellation, as opposed to only $25 had you booked direct.

Do lodging properties pay OTA’s commission?

Absolutely. Sometimes almost 20%. This additional costs sometimes necessitates raising prices. But book direct and you will more often than not receive the best possible price for your accommodations.