Policies & FAQs

A Finger Lakes B&B Committed To Your Satisfaction


We request that you read the policies of our elegant Finger Lakes Bed & Breakfast carefully – most importantly payment, cancellation, change of payment and check in policies. During the reservation request process you will be asked to check a box acknowledging your agreement to and understanding of our policies prior to proceeding with a reservation.

In an effort to treat all guests fairly, we do hold our clients to our policies. We do have a two-night minimum weekends May through October, Holidays, Holiday Periods and Special Events, three-night minimum Columbus Day, single weekend night by chance. The Barn Suite requires a two-night minimum year round.

  • Policies
  • FAQ
Policies

Payment

Payment Policy

Your credit card will get charged immediately for a $25 cancellation fee. It will get billed for the Balance Due 14 days prior to your reservation. Thirty days prior for all Holidays, Holiday Periods and Special Events and some Packages. If you need to change your form of payment once it has already been charged, there is a $25 fee.

Payment by Cash or Check

Payment by check or cash is due within five days of booking and no less than 14 or 30 days prior to arrival.

Cancellation

Cancellation Policy

14 or 30 days for holiday, holiday periods and special events and multiple room reservations. See individual packages for cancelation deadline.

Cancellation Fee

Cancellation must be received in writing at acorninn@me.com. A non-refundable cancellation fee of $25 is charged at time of reservation confirmation. You will receive confirmation of cancellation. If you do not, please call our Finger Lakes B&B to confirm the status of your cancellation.

Cancellation Past Deadline

We will open up your room and try to rebook it. If we are able to re-book your reservation, or a portion thereof, you will receive a refund for 80% of the re-booked portion. If we are unable to rebook your reservation, you are still responsible for payment in full. You are welcome to transfer your reservation and respective dates to anyone you choose.

We are a small Finger Lakes B&B with only five rooms. Cancellations and changes to dates of stay greatly effect our business and while we can empathize with whatever one’s situation may be, we have to adhere to our policies to ensure fair and equal treatment for all our guests. No one person’s reason for canceling or changing their dates past the cancellation deadline is more deserving than another’s.

Whole House Payment and Cancellation Policy

A cancellation fee of $125 will be collected at time of booking. The balance due is collected 60 days prior to first night’s reservation and the reservation cannot be cancelled. Should you need to cancel within 60 days of your reservation, we will refund 50% of what we are able to rebook.

Check In

Check In

3:00 and 5:00 pm or self-check after 6:00

Change Check In on Day of Arrival

Please call the Innkeeper @ (585) 229-2834 to make special arrangements.

Early Check In

There is a $25 per hour early check in fee with prior Innkeeper approval. This fee will apply regardless of whether you arrive at your anticipated arrival time or later. Please do not stop by the Inn prior to 3:00 pm without prior permission. If you are in the area early, you are more than welcome to call to see if we can accommodate you.

Check out

Check Out

11:00 am. We are happy to accommodate a later check out if possible and if requested. If you do not have prior approval from the Innkeeper, a fee of $25 per hour or any increment of an hour will be charged to your credit card. It is extremely important for us, especially in the summer to turn rooms around expeditiously and thoroughly following our detailed operating procedures. Cleanliness and maintaining our high standards is extremely important to us.

Privacy Policy

Privacy Policy

When users elect to make online reservations, users are required to supply certain personal information. This information is used to verify your identity and secure your booking. We only utilize your email addresses in pre-stay and post-stay communication. The 1795 Acorn Inn will not disclose, share, sell or divulge your personal information, such as address, email, and telephone numbers to third parties, unless we have informed you, been authorized by you or are required to do so by law. We will maintain this information in accordance with our strict confidentiality standards.

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

You may request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Miscellaneous

Children

We welcome children over 12.

Pets

Unfortunately no. But, soon we will welcome small animals under 30 lbs. in our Barn Suite.

Smoking

Smoking allowed in designated outdoor smoking areas only.

FAQ

Frequently Asked Questions at Our Finger Lakes B&B

What qualifies for Holidays, Holiday Periods and Special Events?

2019/2020 Holidays, Holiday Periods and Special Events at our Finger Lakes B&B are as follows:

2/14/20 – Valentine’s Day

4, 10, 4/11 & 4/12/20 – Easter

5/22, 5/23 & 5/24/20 – Memorial Day

7/3, 7/4 & 7/5/20 – 4th of July

Mid-July 2020 (Dates TBD) – Canandaigua Art & Music Festival

8/16 – 8/18/19 – Arts At The Gardens

8/30, 8/31- 9/1/19 – Labor Day

9/21 – 9/22/19 – Naples Grape Festival

10/11, 10/12 & 10/13/18 – Columbus Day (Three Night Minimum)

11/28/19 – Closed (Thanksgiving)

12/24 – 12/25/19 – Closed (Christmas)

12/31/19 – New Year’s

Reservations/Policies

When I make a reservation online, what happens next?

You will receive a confirmation email almost immediately. The email will confirm your room, date(s) of stay, room rate and total cost. And, your credit card will get charged $25 for our cancellation fee. The Balance Due will be charged either 14 days or 30 days (Holidays, Holiday Periods, Special Events and some Packages) prior to your reservation.

What is your cancellation policy?

14 or 30 days for holiday, holiday periods and special events and multiple room reservations. See individual packages for cancelation deadline.

What if I want to move my reservation?

Reservations can be moved up to three times before the cancellation deadline. Please send us an email to acorninn@me.com.

When will my credit card get billed?

Your credit card will get charged immediately for a $25 cancellation fee. It will get billed for the Balance Due 14 days prior to your reservation. Thirty days prior for all Holidays, Holiday Periods and Special Events and some Packages. If you need to change your form of payment once it has already been charged, there is a $25 fee.

What if I want to pay with a check or cash?

Payment by check or cash is due within five days of booking and no less than 14 or 30 days prior to arrival.

Change Check InPlease call the Innkeeper @ (585) 229-2834 to make special arrangements.

Gift Certificate

How do I redeem a Gift Certificate?

Please include the Gift Certificate number in the Special Needs Section of the online reservation form. Or, if making the reservation via phone, please inform the Innkeeper. Failure to do so will result in your credit card automatically being billed for amount due. There is a $25 reprocessing fee.

Check In

What if I am running late for Check in?

Please call the Innkeeper @ (585) 229-2834 to make special arrangements.

Directions

How do I get to your Finger Lakes B&B?

Please take a look at our Directions page. DO NOT rely solely on your GPS.

Occupancy

Is there a charge for a third person in the Bristol or Barn Suite?

Yes. Our rates are based on double occupancy. There is a $35 per night charge to accommodate a third person.

What if we want to use the separate beds in the Bristol or Barn Suite but are only two people?

There is a nominal fee of $25 per night.

What if I only need single occupancy?

We will reduce the room rate by $10 per night for single occupancy.

Dietary Restrictions


What if I have special dietary needs/restrictions?

Notify us of any special dietary needs, restrictions or food allergies a minimum of 48 hours prior to your stay. $5.00 per person, per day.


Online Travel Agents (OTA’s)


What is an Online Travel Agent?

Expedia.com, booking.com, bedandbreakfast.com, airbnb are all Online Travel Agents (OTA). Often guests use OTA’s to research various lodgings or accommodations to get an idea for pricing and availability. But, not all B&B’s list all their rooms with every OTA. So often an OTA will say, “Last room left at this price.” Well that isn’t always correct. We recommend you book direct.


What is “book direct”?

Book direct is when you book directly through an establishment’s web site. Quite often you may receive better pricing, be able to view special value packages not being advertised on the OTA and speak directly with B&B owners.


What if I booked through an OTA but have to cancel?

Contact the channel you booked through to cancel your reservation. Consequently, many OTA’s do not offer cancelation policies similar to ours. For many sites, you will be charged for a full night’s for cancellation, as opposed to only $25 had you booked direct with us.


Do lodging properties pay OTA’s commission?

Absolutely. Sometimes almost 20%. This additional costs sometimes necessitates raising prices. But book direct and you will more often than not receive the best possible price for your accommodations.

Breakfast

What time is breakfast?

Enjoy our full breakfast at 9:00 am; coffee at 8:00 am. We seat the entire house together, family style. We bake the main entree which requires that we be fairly punctual. Hence, please understand, if you arrive late, even 15 minutes late, you will disrupt our breakfast service and your breakfast may be past the point of serving what we believe is acceptable and to our standards.

What if I can’t make breakfast but still want something to eat?

Enjoy a continental breakfast consisting of muffins, oatmeal, yogurt, fresh fruit and juice as early as 8:00 am with minimum 48-hour advance notice.

For breakfast needed before 8:00 am, a brown bag, continental breakfast will be placed in the guest refrigerator for you.

What if I choose not to eat breakfast?

If breakfast is not your thing, let us know prior to your credit card being charged for the balance due and we will reduce your rate by $10 per person.